Skip to content

Terms and Conditions

Last updated: October 2023

01.

How long it will take to getmy product?

It will take 2-3 days to make yourproduct customization. Once weproduce the customization on theapproved design, it may take 5-7working days to reach you.

02.

Does ToonMe ship all overIndia?

ToonMe ships its products to almost allparts of India.

03.

What's your shipping charge?

We are providing free shipping allacross India. No hidden costs atcheckout!

04.

Do you ship products onSunday?

No. We don’t ship on Sundays or onNational Holidays.

05.

How can I know the shippingcharge for my location?

The shipping charge applicable foryour order can be estimated byentering your pin code on the productpage.

06.

Will shipping charges varyover time?

Shipping charges can be modified byToonMe at any point. However,changes will always reflect on theproduct page before you buy.

07.

Delivery time for differentproducts?

Non-customized products ship within 2working days. Custom engravedproducts ship after email/WhatsAppconfirmation.

08.

Is the delivery date exact?

Dates displayed are tentative. You cantrack exact status in 'Order Details'under 'My Account' once the item isshipped.

09.

Does the Covid-19 situationaffect delivery?

During unforeseen situations likelockdowns, delivery is subject to theprevailing government guidelines.

10.

Can ToonMe cancel anorder?

We reserve the right to cancel orders ifdelivery is physically untraceable ortakes unusually long. A full refund isissued.

11.

Can I change the deliveryaddress?

Only if the order is 'Confirmed' or'Pending'. Once shipped, addressescannot be changed for logisticalreasons.

12.

Is there any hidden charge?

No. Our prices are all-inclusive. Whatyou see on checkout is the final priceyou pay.

13.

Available outside India?

Currently, ToonMe does not deliver tolocations outside of India. We areworking on expanding soon!

14.

How can I track my order?

Track your status using your Order ID orAirway bill Number.

15.

If I'm not available atdelivery?

Our partners will attempt to deliverthrice before returning to warehouse.Please ensure your mobile number iscorrect.

Need more help?

Our creative team is here to assist you with any shipping queries.

care@toonme.in WhatsApp Support