Refund Policy
Last updated: October 2023
At ToonMe, we prioritize customersatisfaction. However, as all our products arepersonalized and custom-made, returns arenot possible unless the item is damagedduring delivery. Please read our policycarefully:
Damage-Only Return Policy
We only accept returns for items that are damagedduring shipping.
Record an Unboxing Video
It is mandatory to record a clear unboxingvideo when you receive the package. Thevideo should include the unopened packageand the product being opened for the firsttime.
Report the Damage
If the product is damaged, email us atcare@toonme.in within 48 hours. Attach: Unboxing video showing the damage, Photos of the damaged product, Proof of purchase (invoice/order number)
Return Eligibility
The damaged product must be unused.
All original packaging must be intact.
Personalized items (caricatures, customgifts) are non-returnable unless damagedduring delivery
Refund Process
Once approved, a replacement or refund will be initiated.
Refunds are processed within 7-10business days to your original payment method.