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Frequently asked questions

How do I place an order?

Simply browse our miniature collection, upload your photo, select your customization options, and complete checkout. Our team will start crafting your personalized artwork!

Can I customize my gift?

Yes, absolutely! You can customize names, outfits, poses, backgrounds, and special messages for every order.

How long does delivery take?

Personalized creation takes 2–4 days, followed by standard shipping of 3–5 business days depending on your location.

What if my gift arrives damaged?

We take extreme care in packaging. If your item arrives damaged, simply contact us within 48 hours with a photo and we will send a free replacement immediately.

Need more help?

Our support team is always ready to assist you with your personalized miniatures.
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